1. Describe your problem:
___________________________________________________________
___________________________________________________________
2. Now, describe the problem accurately:
___________________________________________________________
___________________________________________________________
3. Speculate wildly about the cause of the problem:
___________________________________________________________
___________________________________________________________
4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Strange Smell__
6. Is your computer plugged in?
Yes__ No__
7. Is it turned on?
Yes__ No__
8. Have you tried to fix it yourself?
Yes__ No__
9. Have you made it worse?
Yes__
10. Have you had "a friend" who "Knows all about computers" try
to fix it for you?
Yes__ No__
11. Did they make it even worse?
Yes__
12. Have you read the manual?
Yes__ No__
13. Are you sure you've read the manual?
Maybe__ No__
14. Are you absolutely certain you've read the manual?
No__
15. If you read the manual, do you think you understood it?
Yes__ No__
16. If 'Yes' then explain why you can't fix the problem yourself.
_____________________________________________________
_____________________________________________________
17. What were you doing with your computer at the time the problem
occurred?
_____________________________________________________
_____________________________________________________
l8. If you answered 'nothing' then explain why you were logged in?
_____________________________________________________
_____________________________________________________
l9. Are you sure you aren't imagining the problem?
Yes__ No__
20. Does the clock on your home VCR blink 12:00?
Yes__ What's a VCR?__
21. Do you have a copy of 'PCs for Dummies'?
Yes__ No__
22. Do you have any independent witnesses to the problem?
Yes__ No__
23. Do you have any electronics products that DO work?
Yes__ No__
24. Is there anyone else you could blame this problem on?
Yes__ No__
25. Have you given the machine a good whack on the top?
Yes__ No__
26. Is the machine on fire?
Yes__ Not Yet__
27. Can you do something else instead of bothering me?
Yes__
